Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full, partial refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The buyer is responsible for shipping costs to return to the merchant.

Several types of goods are exempt from being returned.

These include:

  • Gift cards
  • All Natural Products & Apothecary Products
  • Numbing Cream TKTX
  • Deposits/Retainers for appointments
  • Custom Artwork
  • Fine Art
  • Apparel
  • Pre-Pay for any services

To complete your return, we require a receipt or proof of purchase.

Please send your purchase to:

Pinups & Needles LLC

604 Grant Street

Traverse City, MI 49686


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 72 business hours.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@pinupsandneedles.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@pinupsandneedles.com and send your item to:

Pinups & Needles LLC

604 Grant Street

Traverse City, MI 49686

Shipping returns

To return your product, you should mail your product to:

Pinups & Needles LLC

604 Grant Street

Traverse City, MI 49686

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at sales@pinupsandneedles.com for questions related to refunds and returns.